20 YEAR WARRANTY

Green Mattress Factory warranty period begins from the time of delivery to our customer and is as follows:  Full warranty for the first 10 (ten) years and ten (10) years pro-rated against defect in workmanship and materials.

Any transportation costs are the responsibility of the purchaser.

The warranty covers 100% of purchase price against defects in workmanship and materials for a full ten (10) years.  Your mattress will be replaced or repaired, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. It is understood that this does not include normal increase of softness in the foam which can occur during normal breaking in.

It is incumbent on the consumer to provide appropriate support for the mattress. We recommend the purchase of a matching foundation at the time of mattress purchase. The warranty does not include the mattress cover fabric. It does not include handles as handles are to be used only for adjustment purposes and are not intended to be used to lift, turn or transport the product. Entire sets will not be replaced unless both pieces are deemed defective.

This warranty is void if there is any indication that the product has been found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. It is incumbent on the consumer to protect the mattress with a stain resistant mattress pad.

This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice. Law tag must not be removed from original product as this identifies the product regarding warranty and original invoice is required and is the only acceptable proof of purchase. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. In order to provide the most optimum sleeping surface this premium product contains only the finest quality materials. As with all premium sleep products certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress. This does not indicate any type of structural failure. Our representative or designated agent shall make the final determination regarding repair or replacement.

We do not warrant our product as a remedy for any specific medical condition or allergy. We do not warrant individual comfort preferences, (except through our 30 sleep trial period), sheet fit or height issues resulting from purchaser's bed frame size or headboard style. Should this warranty be exercised and your product replaced and/or repaired the warranty will not be extended or renewed. Terms and service related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms. The original receipt must be presented when claiming benefits from the warranty, so please hold on to it for the life of the warranty.