SHIPPING
Free shipping is on all orders totaling $1000
or more and is curbside ONLY. Mattress is delivered to the curb and
customer is responsible for the mattress at the curb. Other delivery
services such as inside the door and in-home delivery are available
for additional fees. Ask your sleep specialist for prices and
details. Other merchandise will be delivered as usual to your door
via Fed-Ex.
Orders sent to Alaska and Hawaii will incur additional shipping
fees.
Orders sent to Canada will incur additional fees for Canadian taxes,
customs fees and duty.
Urban and remote addresses and deliveries with any special needs
will require additional fees. The customer is responsible for any
and all extra fees.
If an order is refused once it is shipped from the factory, the
customer is responsible for all shipping, including outbound and
return shipping. *When purchasing a discontinued item, there will be
an additional 10% restocking fee if the order is cancelled after
payment. Canadian customers refusing orders in addition to
these fees will also be responsible for Canadian taxes, customs fees
and duty.
If the merchandise arrives visibly damaged, refuse the order and
call us immediately. We will replace your order as soon as possible
as long as the freight bill is not signed. If the customer signs the
freight bill from the carrier, he/she has accepted the product in
good condition. Please check the order thoroughly before signing.
Any damage claims after signed acceptance from the customer cannot
be replaced as the customer has released the freight company from
any liability.
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